Terms of Service

Last Updated: 4/7/2026

Effective Date: 4/7/2026

Welcome to Revvu. These Terms of Service ("Terms") govern your access to and use of the Revvu website, applications, and services (collectively, the "Service"). Please read these Terms carefully before using the Service.

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.

1. Definitions

"Account" means your registered account to access the Service.
"Content" means any text, images, videos, audio, or other materials.
"Generated Content" means videos and other outputs created through the Service.
"Revvu," "we," "us," or "our" refers to the company operating the Service.
"Service" means the Revvu platform, including websites, applications, APIs, and related services.
"User," "you," or "your" refers to the individual or entity using the Service.
"User Content" means Content you provide, upload, or create through the Service.

2. Description of Service

2.1 Overview

Revvu is a software-as-a-service (SaaS) platform that enables users to transform customer reviews into AI-generated video testimonials. The Service uses artificial intelligence technology to create videos featuring digital avatars that deliver review content.

2.2 Key Features

AI-powered video generation from customer review text
Selection of digital avatars and voice options
Video customization (formats, overlays, branding, translations)
Social media integration for publishing videos
Team collaboration and business management tools
Google Business Profile integration for review synchronization

2.3 Service Availability

We strive to maintain Service availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

3. Eligibility and Account Registration

3.1 Eligibility

To use the Service, you must:

Be at least 18 years old (or the age of majority in your jurisdiction)
Have the legal capacity to enter into a binding agreement
Not be prohibited from using the Service under applicable laws

If you are using the Service on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

3.2 Account Creation

To access certain features, you must create an Account by providing accurate, current, and complete information. You agree to update your information to keep it accurate.

3.3 Account Security

You are responsible for:

Maintaining the confidentiality of your Account credentials
All activities that occur under your Account
Notifying us immediately of any unauthorized access or security breach

We are not liable for any loss or damage resulting from your failure to protect your Account.

3.4 Account Restrictions

You may only create one Account per individual or entity
You may not share Account credentials with others (team features are available for authorized multi-user access)
We may suspend or terminate Accounts that violate these Terms

4. Subscription Plans and Pricing

4.1 Subscription Tiers

The Service offers the following subscription plans:

Plan	Price	Features
Free	$0/month	1 standard video, 720p, basic templates, watermark
Starter	$19/month	8 standard videos, 1080p, 5 translations, 1 widget
Pro	$59/month	6 standard + 4 premium videos, 1080p, all templates, no watermark, 3 businesses, priority processing
Business	$199/month	10 standard + 15 premium videos, 4K, API access, bulk generation, 2 widgets
Agency	$519/month	20 standard + 40 premium videos, white-label, unlimited businesses, custom domain, 3 widgets
Enterprise	Custom	Unlimited videos, SSO/SAML, dedicated infrastructure, SLA, 4 widgets

Annual billing options are available at a 17% discount.

4.2 Billing and Payment

Subscription fees are billed in advance on a monthly or annual basis
Payment is processed securely through Stripe
You authorize us to charge your payment method for all fees due
Failed payments may result in service interruption or suspension

4.3 Video Credits

Video credits are allocated at the start of each billing period
Unused credits do not roll over to subsequent periods
Credits are non-transferable between Accounts

4.4 Upgrades and Downgrades

You may upgrade your plan at any time; changes take effect immediately with prorated billing
Downgrades take effect at the start of your next billing period
Downgrading may result in loss of access to certain features or content

4.5 Price Changes

We may change our pricing with at least 30 days' notice. Price changes will take effect at the start of your next billing period after the notice period. Your continued use after the price change constitutes acceptance.

4.6 Refund Policy

Monthly subscriptions: We generally do not offer refunds for partial months. If you cancel, you retain access until the end of your current billing period.
Annual subscriptions: You may request a prorated refund within 14 days of your initial purchase or renewal if you have not used the Service extensively during that period.
Exceptional circumstances: We may consider refund requests on a case-by-case basis for billing errors or significant service issues.

To request a refund, contact us at [email protected].

4.7 Taxes

Prices do not include applicable taxes. You are responsible for paying any taxes associated with your use of the Service.

4.8 Free Tier

The Free tier is provided at our discretion and may be modified or discontinued at any time. Free tier users are subject to all applicable Terms.

5. Acceptable Use Policy

5.1 Permitted Uses

You may use the Service only for lawful purposes and in accordance with these Terms. You may use Generated Content for personal, commercial, or promotional purposes, subject to the restrictions below.

5.2 Prohibited Conduct

You agree NOT to:

Illegal Activities:

Use the Service for any unlawful purpose or in violation of any laws
Create content that promotes illegal activities or violence
Facilitate fraud, money laundering, or other financial crimes

Harmful Content:

Create content that is defamatory, obscene, harassing, or threatening
Generate hate speech or content that discriminates based on protected characteristics
Produce content depicting child exploitation or abuse
Create content intended to harass, intimidate, or harm individuals

Deceptive Practices:

Create fake or misleading reviews or testimonials
Impersonate individuals, businesses, or organizations without authorization
Generate deepfakes or deceptive content intended to mislead viewers
Misrepresent the source, identity, or authenticity of Generated Content

Intellectual Property Violations:

Use content that infringes on others' copyrights, trademarks, or other IP rights
Create unauthorized derivative works from copyrighted materials
Remove or alter any copyright or attribution notices

Service Abuse:

Attempt to circumvent usage limits, quotas, or access restrictions
Use automated scripts, bots, or scrapers to access the Service
Reverse engineer, decompile, or disassemble the Service
Interfere with or disrupt the Service or its infrastructure
Attempt to gain unauthorized access to any systems or networks

Account Violations:

Create multiple Accounts to circumvent restrictions
Share Account credentials or access tokens
Sell, transfer, or sublicense your Account without authorization

5.3 Content Standards

All User Content must:

Be accurate and not misleading
Be content you have the right to use and share
Comply with all applicable laws and regulations
Not violate these Terms or any third-party rights

5.4 Review Authenticity

When using customer reviews to create videos, you represent and warrant that:

The reviews are genuine customer feedback
You have authorization to use the reviews for this purpose
The reviews are not fabricated, purchased, or incentivized in violation of applicable laws
You are not misrepresenting the source or authenticity of the reviews

5.5 Enforcement

We reserve the right to:

Remove or disable access to any Content that violates these Terms
Suspend or terminate Accounts for violations
Report illegal activity to law enforcement
Take legal action to enforce these Terms

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Service, including its design, features, software, logos, and trademarks, is owned by or licensed to Revvu. You may not copy, modify, distribute, or create derivative works from our intellectual property without our written permission.

6.2 Your Content

You retain ownership of the original User Content you provide to the Service, such as review text, business information, and branding assets.

6.3 Generated Content Ownership

You own the Generated Content (videos, thumbnails, and related outputs) created through the Service, subject to the following:

Your ownership is contingent on compliance with these Terms
Ownership does not extend to the underlying technology, avatars, or voices, which remain the property of their respective owners
You must comply with any third-party license terms applicable to components used in generation

6.4 License to Revvu

By using the Service, you grant Revvu a worldwide, non-exclusive, royalty-free license to:

Process, store, and display your User Content as necessary to provide the Service
Create and deliver Generated Content based on your inputs
Use anonymized and aggregated data for service improvement and analytics
Display your Generated Content in our portfolio or marketing materials (only with your explicit consent)

This license does not grant us ownership of your Content and terminates when you delete your Content or Account (except for backups and as required by law).

6.5 Third-Party Components

The Service incorporates third-party technologies:

AI Avatars and Voices: Provided by HeyGen and subject to their acceptable use policies
Translation Services: Provided by Google Cloud
Social Media APIs: Subject to each platform's terms

Your use of Generated Content must comply with these third-party terms.

6.6 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, royalty-free license to use such feedback without obligation to you.

7. AI-Generated Content Disclaimer

7.1 Nature of AI Content

The Service uses artificial intelligence to generate video content. You acknowledge that:

Generated Content is created by automated systems and may contain errors
AI-generated avatars are digital representations, not real humans
Voice synthesis may not perfectly replicate natural speech
We do not guarantee the accuracy, quality, or fitness of Generated Content

7.2 Content Review Responsibility

You are solely responsible for reviewing and approving all Generated Content before use. We recommend:

Reviewing all videos before publishing or sharing
Verifying that Generated Content accurately represents your intended message
Checking for any errors, mispronunciations, or unintended outputs

7.3 Disclosure Recommendations

We recommend disclosing that videos are AI-generated when:

Required by applicable laws or platform policies
The content could reasonably be mistaken for real human footage
Transparency would be expected by your audience

7.4 No Endorsement

Generated Content does not represent the views, opinions, or endorsement of Revvu. We are not responsible for how you use Generated Content.

8. Third-Party Services and Integrations

8.1 Third-Party Services

The Service integrates with and relies on third-party services, including:

HeyGen: AI video generation
Stripe: Payment processing
Clerk: Authentication
Google APIs: Places search, translation, business profiles
Social Media Platforms: Instagram, TikTok, YouTube, Facebook, LinkedIn, Twitter/X
Cloudflare R2: Video storage

8.2 Third-Party Terms

Your use of third-party services through our platform is subject to those services' terms and privacy policies. We are not responsible for third-party services and do not warrant their availability, accuracy, or security.

8.3 Social Media Posting

When you connect social media accounts and publish content:

You authorize us to post on your behalf
You are responsible for compliance with each platform's terms and policies
We are not liable for content removal, account suspension, or other actions by platforms
You may disconnect accounts at any time through your Account settings

8.4 Third-Party Failures

We are not liable for interruptions, errors, or failures of third-party services, including:

Video generation delays or failures
Payment processing issues
Social media posting failures
API unavailability

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our data practices as described in the Privacy Policy.

10. DMCA and Copyright Policy

10.1 Respect for Copyright

We respect the intellectual property rights of others and expect users to do the same.

10.2 Reporting Infringement

If you believe content on the Service infringes your copyright, please submit a DMCA notice to our designated agent:

DMCA Agent: Email: [email protected]

Your notice must include:

Identification of the copyrighted work claimed to be infringed
Identification of the allegedly infringing material and its location
Your contact information (name, address, phone, email)
A statement that you have a good faith belief the use is not authorized
A statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the copyright owner
Your physical or electronic signature

10.3 Counter-Notification

If you believe your content was removed in error, you may submit a counter-notification including:

Identification of the removed material and its prior location
A statement under penalty of perjury that you have a good faith belief the material was removed by mistake
Your name, address, phone number, and consent to jurisdiction
Your physical or electronic signature

10.4 Repeat Infringers

We will terminate the Accounts of users who are repeat infringers in appropriate circumstances.

11. Disclaimers

11.1 "As Is" Basis

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

11.2 No Guarantees

WE DO NOT WARRANT THAT:

The Service will meet your specific requirements
The Service will be uninterrupted, timely, secure, or error-free
Results obtained from the Service will be accurate or reliable
Any errors in the Service will be corrected
Generated Content will be free from defects or suitable for any purpose

11.3 Third-Party Content

WE ARE NOT RESPONSIBLE FOR ANY CONTENT, PRODUCTS, OR SERVICES OF THIRD PARTIES, INCLUDING THIRD-PARTY WEBSITES LINKED FROM THE SERVICE.

11.4 Your Responsibility

YOU USE THE SERVICE AT YOUR OWN RISK. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA RESULTING FROM YOUR USE OF THE SERVICE.

12. Limitation of Liability

12.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL REVVU, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR:

ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES
ANY DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR CONTENT
ANY DAMAGES RESULTING FROM INTERRUPTION OR CESSATION OF THE SERVICE
ANY DAMAGES RESULTING FROM THIRD-PARTY CONDUCT OR CONTENT

12.2 Liability Cap

OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF:

THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR
ONE HUNDRED US DOLLARS ($100)

12.3 Exceptions

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

12.4 Essential Purpose

THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

13. Indemnification

13.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Revvu and its affiliates, officers, directors, employees, agents, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

Your use of the Service
Your User Content or Generated Content
Your violation of these Terms
Your violation of any third-party rights, including intellectual property rights
Your violation of any applicable laws or regulations
Any claims that your reviews are false, misleading, or defamatory

13.2 Procedure

We will notify you of any claim subject to indemnification. You may not settle any claim without our prior written consent. We reserve the right to assume exclusive defense and control of any matter subject to indemnification.

14. Term and Termination

14.1 Term

These Terms remain in effect until terminated by you or us.

14.2 Termination by You

You may terminate your Account at any time by:

Using the account deletion feature in your Account settings
Contacting us at [email protected]

Termination does not entitle you to a refund of any prepaid fees except as described in Section 4.6.

14.3 Termination by Us

We may suspend or terminate your Account and access to the Service at any time, with or without cause, including if we reasonably believe:

You have violated these Terms
Your use poses a security risk or legal liability
Your Account has been inactive for an extended period
We are required to do so by law

14.4 Effect of Termination

Upon termination:

Your right to use the Service immediately ceases
We may delete your User Content and Generated Content (after a reasonable retention period for data retrieval requests)
You remain responsible for any outstanding fees
Sections that by their nature should survive will continue to apply (including Sections 6, 11, 12, 13, 15, and 16)

14.5 Data Retrieval

After termination, you may request export of your data within 30 days. After this period, we may delete your data permanently.

15. Dispute Resolution

15.1 Informal Resolution

Before filing any formal dispute, you agree to contact us at [email protected] to attempt to resolve the dispute informally. We will attempt to resolve the dispute within 30 days.

15.2 Binding Arbitration

If we cannot resolve a dispute informally, you and Revvu agree to resolve any claims through final and binding arbitration, except as set forth below. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules or Commercial Arbitration Rules, as applicable.

15.3 Arbitration Procedures

The arbitration will be conducted in English
The arbitrator's decision will be final and binding
Judgment on the award may be entered in any court of competent jurisdiction
Each party is responsible for its own costs; the arbitrator may award fees to the prevailing party

15.4 Exceptions to Arbitration

Either party may:

Bring qualifying claims in small claims court
Seek injunctive relief in court for intellectual property infringement or unauthorized access

15.5 Class Action Waiver

YOU AND REVVU AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.

15.6 Opt-Out

You may opt out of arbitration by sending written notice to [email protected] within 30 days of first accepting these Terms. If you opt out, you and Revvu may litigate disputes in court.

15.7 Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

15.8 Venue

For any claims not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Delaware.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Revvu regarding the Service and supersede all prior agreements.

16.2 Modifications to Terms

We may modify these Terms at any time. We will provide notice of material changes by:

Posting the updated Terms on our website
Updating the "Last Updated" date
Sending notice via email or through the Service for significant changes

Your continued use of the Service after changes become effective constitutes acceptance. If you do not agree to the modified Terms, you must stop using the Service.

16.3 Modifications to Service

We may modify, suspend, or discontinue any part of the Service at any time, with or without notice. We are not liable for any modification, suspension, or discontinuation.

16.4 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

16.5 Severability

If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will continue in full force.

16.6 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.

16.7 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights, except as expressly stated.

16.8 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, pandemics, government actions, or internet/utility failures.

16.9 Notices

Notices to you may be sent via email to your registered address or posted on the Service. Notices to us should be sent to [email protected].

16.10 Export Compliance

You agree to comply with all applicable export and import laws and regulations. You may not use the Service if you are located in a country subject to US sanctions or are on any US government restricted party list.

16.11 US Government Users

If you are a US government entity, the Service is provided as "commercial computer software" and "commercial computer software documentation" as defined in applicable regulations.

17. Contact Information

If you have questions about these Terms, please contact us:

General Inquiries: [email protected]

Legal Inquiries: [email protected]

Billing Inquiries: [email protected]

DMCA/Copyright: [email protected]

18. Acknowledgment

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THE SERVICE.